How to get the most from your live chat service

Li-Blog-Live-Chat-460x460

Share This Post

Share on linkedin
Share on facebook
Share on twitter
Share on email

Publish date :

Be available 24/7

Firstly, make sure it’s manned 24/7. Studies have shown that an unmanned chat service can be more damaging to the impression your website visitor has of your business than having no live chat service at all. Manning your chat service 24/7 can be onerous for small business. The alternatives do away with the live chat service altogether or move to a managed live chat service, where the agents that man the site are included in the package.

Be Friendly

Ideally, your chat should be friendly. A chat is just that – it’s a chat! Almost like chatting to an acquaintance. Your website visitor is seeking assistance or information. You should be aiming to be welcoming and supportive. Always start a chat with a smile, it can be felt through the keyboard!

Be helpful

I know it sounds obvious but I have been on sites where all you get is: “One of our experts will get in touch with you”. Why have a chat service – it’s not really a service is it… Answer all the questions you can. Demonstrate that your service or offer can provide value, this will maximise the potential of your chat generating a true lead.

Be prompt

Once you have your semi/qualified lead, act promptly. Make sure you or your sales team respond quickly. You have the gold of a lead. It’s the outcome of all of your marketing investment, the advertising, the investment in your website and any other investment you made in getting your name out there… Don’t let it go to waste.

It can be simple to be effective – the biggest challenge will be manning your chat 24/7. Consider a manned live chat service, it will be more effective and cost much less than you think and generate leads that will assist you to grow your business.

Subscribe To Our Newsletter

Get updates and learn from the best

More To Explore

The-Big-Surprise-We-Learnt-About-Live-Chat-and-Chatbots-After-Reviewing-5006-Websites
Chatbot

The Big Surprise We Learnt About Live Chat and Chatbots After Reviewing 5006 Websites

How you can stop your marketing conversions slipping through the cracks and bouncing to your competitors. The digital world is changing – what an understatement. If it wasn’t moving fast enough, 2020 has sped up digitization by somewhere between a few months based on KPMG’s “Has the COVID-19 pandemic sped up digital transformation in your

Start-ups

Online Is Where Business Is At – Are You Making The Most Out Of It?

The internet has essentially become a part of our lives. So much so that it has become the go-to option for customers to interact with businesses. It should come as no surprise, how you manage your website can have a significant impact on your online sales and revenue. Let’s look at how much does a

By : Terry Wilson

By : Terry Wilson

I hope you find this article interesting and valuable. If you do - a little love goes a long way - like and share - Feel free to connect with me on LinkedIn.

Share on linkedin
Share on facebook
Share on twitter
Share on email
Related Articles
Categories

Get the insights on our revenue-shifting results.

Get our latest weekly updates.

[]
1 Step 1
keyboard_arrow_leftPrevious
Nextkeyboard_arrow_right

We Love to spam, except the email you enter here

Naaah, I was kidding. Good content is what we admire, if you are up for share..