Looking for more sales? Don’t forget your existing customers!

How much time have you spent thinking up new ideas to generate new business? Do you have a system? How much do you invest in marketing to bring new customers to your business? Statistics prove that the cost of acquisition of new customers (CAC – Customer Acquisition Cost) far exceeds the cost of growing sales

Lead Generation with Managed Live Chat vs Live Chat – What’s the difference?

Here we discuss what managed live chat can do for your business. We know that providing a live chat service on our website we can drive a huge increase in lead generation and conversions. Non-optimized websites convert on average at 2% whereas websites with live chat can generate 4 to 8 times more leads. What

Reputation is the new currency……

Your customer can be your greatest marketing resource – believe it or not! Your customers know the value you deliver. They know what your service is like and how well you fulfil your promise. In this age of instant everything, reputation is the new currency. The first place people go to check you our is

How Skin & Laser Clinic increased their website bookings by 400% while reducing cost per acquisition by 25%

A new business (12mths old), Skin & Laser needed to boost their bookings With considerable investment in the latest technology and their digital presence and marketing, Skin & Laser wanted to ensure an optimal return on their investment whilst providing the ultimate in customer service. The main areas of focus for us were to reduce

Live Chat is an Untapped Potential for Your Business

The trouble with online shopping is that many customers are disconnected from someone who can answer their questions in real time with precision. Rather than watching potential customers click away from their websites, many businesses have been adding live chat support. As it turns out, live chat has the ability to provide the convenient answers

How to get the most from your live chat service

Be available 24/7 Firstly, make sure it’s manned 24/7. Studies have shown that an unmanned chat service can be more damaging to the impression your website visitor has of your business than having no live chat service at all. Manning your chat service 24/7 can be onerous for small business. The alternatives do away with