Live Chat Blogs

Insights of livechat, chatbots and conversation as a service

We love to write about our experiences and ideas, we have it all right here

Start-ups

Collaboration drives success – Start-up

I have experienced first-hand one of the major reasons that the start-up scene is so successful. A recent new contact, Danielle asked me to assist in finding a presenter for a workshop she was running at the innovation business centre for

Customer Relationships

Reputation is the new currency……

Your customer can be your greatest marketing resource – believe it or not! Your customers know the value you deliver. They know what your service is like and how well you fulfil your promise. In this age of instant everything,

Conversion Rate Optimization (CRO)

Live Chat is an Untapped Potential for Your Business

The trouble with online shopping is that many customers are disconnected from someone who can answer their questions in real time with precision. Rather than watching potential customers click away from their websites, many businesses have been adding live chat

Conversion Rate Optimization (CRO)

How to get the most from your live chat service

Be available 24/7 Firstly, make sure it’s manned 24/7. Studies have shown that an unmanned chat service can be more damaging to the impression your website visitor has of your business than having no live chat service at all. Manning

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