Live Chat Customer Service Benefits and Advantages When you add Live Help to your business web site, it allows you to decrease customer service response time and increase customer satisfaction. The majority of companies fail to efficiently use their web site to immediately provide information to potential customers. Increase Web Site Revenue The majority of
Increased usage on social platforms: Although the use of live chat on social media has been witnessed in the past years, it will emerge as a stronger resource in the coming year. A large number of customers spend their time on social media platforms. Through online channels, businesses can easily contact prospective and existing customers.
Relationships are a two-way street. When a mistake is made, it takes a simple ‘I’m sorry’ or ‘You’re forgiven’ to start the mending process. In the world of business, your support team is responsible for keeping the peace in customer relationships, no matter the size of the problem. It’s always better to prevent a customer