Live Chat Blogs

Insights of livechat, chatbots and conversation as a service

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Customer Relationships

Reputation is the new currency……

Your customer can be your greatest marketing resource – believe it or not! Your customers know the value you deliver. They know what your service is like and how well you fulfil your promise. In this age of instant everything,

Conversion Rate Optimization (CRO)

Live Chat is an Untapped Potential for Your Business

The trouble with online shopping is that many customers are disconnected from someone who can answer their questions in real time with precision. Rather than watching potential customers click away from their websites, many businesses have been adding live chat

Conversion Rate Optimization (CRO)

How to get the most from your live chat service

Be available 24/7 Firstly, make sure it’s manned 24/7. Studies have shown that an unmanned chat service can be more damaging to the impression your website visitor has of your business than having no live chat service at all. Manning

Conversion Rate Optimization (CRO)

7 Benefits of using Live Chat on your website

Live Chat Customer Service Benefits and Advantages When you add Live Help to your business web site, it allows you to decrease customer service response time and increase customer satisfaction. The majority of companies fail to efficiently use their web

Conversion Rate Optimization (CRO)

Livechat is trending!

Increased usage on social platforms: Although the use of live chat on social media has been witnessed in the past years, it will emerge as a stronger resource in the coming year. A large number of customers spend their time

Customer Relationships

Re-establishing The Relationship With Your Customer

Relationships are a two-way street. When a mistake is made, it takes a simple ‘I’m sorry’ or ‘You’re forgiven’ to start the mending process. In the world of business, your support team is responsible for keeping the peace in customer

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