Live Chat for Medical Tourism Websites

See how Chat Metrics Live Chat staff helped Mymedical Vacations in growing their businesss online.

Medical Travel Patients now have peace of mind 24/7

Andrés Jurado, Director at My Medical Vacations

At My Medical Vacations, our job is to provide the link or bridge to the patient from the home country and destination country. We take care of logistics and, in many ways, peace of mind. We take care of airport pickup and drop-off, communication with both the clinic and medical professionals that will care for you, hotel and recovery center accommodations, transportation to and from medical appointments, pre-travel requirements, communication with your family if requested and follow-up care upon arrival home to ensure that you had a positive experience. We take you through every step of your journey and help with the adaptation to being in another country. We act on your behalf every step of the way and ensure you are taken care of during your medical tourism experience.

About this project

Challenge

Improve the website conversion given the considerable pay per click investment. Website visitors are very sensitive given their condition and that they are considering/researching medical treatment in another country.

Solution

With Sensitivity and empathy at the forefront of our considerations, the strategy was to provide assurance for the website visitors during their explorations. Detailed responses for treatments, services, support and pricing guidance were prepared, as was a detailed “client brief” for our team to ensure a high level of appropriate engagement with website visitors.

Results

Positive client feedback, improved conversion rates of 460% and leads being delivered 24/7. The MMV clients have peace of mind that they can be in touch with MMV 24/7