• Test Drive
  • ____
  • $49/mo
    This plan lets you evaluate our service and if ChatMetrics is a suitable product for your website.
  • 5 Qualified Leads
    Per Month
  • under 500 website visitors
  • Instant Lead Forwarding via Email
    24 hour Dashboard Access
    White Label(your own branding)
    No Lock-In Contracts
    Best way to test out, which plan will best suit your website traffic
  • 24 X 7 customer support
Popular

  • Kickstart
  • ____
  • $99/mo
  • 10 Qualified Leads
    Per Month
  • up to 1000 website visitors
  • Instant Lead Forwarding via Email
    24 hour Dashboard Access
    White Label(your own branding)
    No Lock-In Contracts
    Best suitable for startups
  • 24 X 7 customer support

  • Converter
  • ____
  • $299/mo
  • 30 Qualified Leads
    Per Month
  • up to 4000 website visitors
  • Instant Lead Forwarding via Email
    24 hour Dashboard Access
    White Label(your own branding)
    No Lock-In Contracts
    Best suitable for small businesses
  • 24 X 7 customer support
More than 4000 visitors/month? Contact us for
Custom Pricing

Frequently Asked Questions

How does Chat Metrics work?

Our people man the chat box on your website 24/7. They familiarise themselves with the content of your website and “host” your website visitors, helping them out and answering their questions. Once we have the contact details and item of interest, we send the “lead” through to you to follow up and make the sale, booking or appointment.

Is my data safe?

Full encryption(2048 bit SSL with a 256-bit encryption)ensures that your data is safe and sound. We also have built in systematic protocols that protect client data and contact information.

Conflict of interest?

Your “chat” information is streamed directly to your individual dashboard to which only you, and those that you approve, have access to. Full encryption ensures that your data is safe and sound. We also have built in systematic protocols that protect client data and contact information.

Can you integrate with my CRM?

Our integration with Zapier makes it possible to integrate with 750+ apps and counting. We haven’t found a CRM that is safe from us yet!

Do you have a partner program?

We assess each enquiry for partnership on its merits. If you are interested please let us know at info@chatmetrics.com and one of our team will reach out to discuss it further.

How will your people know what to say?

We have a strict training regime and protocols for our people to not only learn your website but our focus on continuous improvement ensure their sales and chat engagement skills are always at the highest level.

How do your people study my business to answer my website clients?

Our people familiarise themselves with your business(website) and services through FAQs provided by you and / or by studying your website and / or any other material provided. Our trainers ensure our people meet the competency expectations for each site before we go live.

How long does it take to set up?

We can be up and running within 24hours of you loading the code into your website and approving the FAQ’s. Generally, it’s 48hours to allow for training once you approve the FAQ’s. If you have a pressing need for a quicker start-up let us know. We will work with you.

How do you set it up?

Our technical people can set you up in 4 simple steps:

  1. You install the Chat Metrics snippet in your website
  2. We set up the triggers
  3. We do the Agent Training
  4. We Go Live

Flexibility & Stuff?

What if my traffic gets doubled?

We are totally flexible and can accommodate stretch support at any time. Just let us know and we will allocate the additional resources. Why not let us know what your marketing campaign is about and our people can customise their approach with your website visitors to maximise your return on the campaign!

What if there isn’t a package that suits me – Is there any flexibility?

We understand that no two businesses will fit into the same box and we are happy to discuss alternative arrangements to accommodate your requirements and budget.

Can I upgrade or downgrade anytime?

At CM we believe that flexibility is important so, we don’t have any lock-in contracts. You can move between packages to suit your current situation. Changes take effect at the end of the current subscription period.

Is there a contract or lock – in?

At CM we believe that flexibility is important so, we don’t have any lock-in contracts. You can move between packages to suit your current situation. It’s a simple month to month subscription that can be personalised to your specific needs.

Pricing & Stuff

What currency are you working in?

All our prices listed on the website are in USD

What happens if I get more leads than the package I am on?

We monitor the number of leads that you receive through the chat service. If you exceed the subscription level ongoing, we will suggest you lift to the next level or we will discuss a personalised package to suit your needs.

Benefits & Stuff

How do you save me time and money?

We send the leads through to your inbox or CRM. You have the option then to manage them in your own time. This allows you to schedule your tasks abe be much more productive. We save you money by delivering more leads from your existing marketing spend. You do not need to generate additional investment in marketing to deliver growth.

How many leads will I get?

Our managed Live Chat service delivers between four to eight times more leads than a non-optimised website. The number of leads you will receive depends on a number of factors. That’s why we always recommend the “Test Drive” to start if you are not sure of your traffic with or a customised “Pilot” for larger organizations

Why is bad to leave an un-manned chat box that says “leave a message?”

Research has shown that an “unmanned” or unresponsive chat box actually leaves the website visitor with a negative experience and negative impression of your business. It’s a bit like “Well, we think it’s important to have live chat but our visitors are not important enough to chat with 24/7”

Still have questions? Talk to our live chat experts now and experience our awesome service.