Live Chat Features and Benefits

Features designed for optimal user experience based on feedback from our clients.

Our clients provide the feedback that drives the design of our feature set. And when our clients talk, we listen. We understand that a great set of features are those that are valued by our clients and provide an excellent user experience. Our continuous improvement program delivers ongoing development of the Chat Metrics feature set aligned to our client feedback.

A simple but comprehensive dashboard keeps all your reporting and analytical needs at your fingertips!


Leads / appointments / enquiries delivered straight to your preferred email inbox or CRM 24/7. Throughout the chat session, your dedicated support agent will collect customer email and phone details, along with the details of the enquiry which will be posted to you as a pre-qualified lead ensuring you can respond immediately.


We are the first managed Live Chat organisation to have a fully-fledged Zapier integration with over 1000 application integrations and counting. Customised integrations for other platforms also catered for.


Learn how to get the best customer service results based on information gathered from your customer behaviours and know how well your dedicated support agents are performing for you.

Chat History

You don’t just see the leads, you see all customer interactions to provide valuable customer insights. You will never find an easier way to understand what your website visitors are looking for, laid out for you in easy to read chat transcripts.

Goal conversions

You can use Goals to measure how much value you get from Chat Metrics. You can see how many chats end with a desired effect like closing a sale or a potential customer signing up for your newsletter.

White label

Your own logo on the chat box. We like consistency and so does our chat software, you can maintain the same colour and graphics that you have on your website or other marketing material all fully aligned with your own branding

A/B testing

A/B or split testing is routinely conducted on your behalf to ensure ongoing improvement in conversion rates and ongoing improvement in your marketing and advertising ROI

Google Analytics

Find out which of your AdWords clicks convert into chats using Chat Metrics. Keep track of the effectiveness of the campaigns and see what delivers you essentially the most useful traffic.