Integrate Live Chat with Zapier
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How to connect live chat with Zapier?
Watch the video for detailed explanation, alternatively you can follow the steps given below
Request access to your API key. Email firstname.lastname@example.org from your registered company email and we’ll send you the API key within 24 hours.
Once you have received your Chat Metrics secret API key. Click on this Chat Metrics > Zapier invite link and start setting up your integrations by clicking ‘Accept invite & build a zap’ button or ‘Login to accept invite’ if you are not already logged in to Zapier.
You should now be redirected to the Integration setup page. You’ll see a screen as shown here. Click on trigger event dropdown and select ‘New Lead’ option. Click continue
Note: Zapier integration is broken down into 2 major steps, 1st is to select a trigger which in this case is Chat Metrics and 2nd step is action, where you choose the application your data is sent to.
Click sign in to Chatmetrics.com.
Select Don’t use a value for this conversion action.
You can change all the other settings however it suits you. When you’re finished, click on create and continue. All the settings can be changed later on.
Choose Google Tag Manager.
Now paste the Conversion ID and the Conversion label values into the script we created (you’ll find it below the instructions).
Copy the Conversion ID and the Conversion label.
Once done, add the whole script to your site’s source code. Remember to place it below the LiveChat installation code.
Once done, add the whole script to your site’s source code or GTM. Remember to place it below the Chat Metrics installation code.